SHIPPING POLICY

Last updated November, 2024

Dear Valued Customers,

Thank you for choosing TOP-CYDOLL. We deeply appreciate your trust and support, and we sincerely hope you enjoy your time with our lovingly crafted dolls. To ensure a smooth and satisfying shopping experience, we encourage you to review our shipping policy before and after making a purchase.

At TOP-CYDOLL, we are committed to professionalism and excellence throughout the entire order and delivery process. Our standardized production procedures ensure that every doll reaches you in perfect condition.

1. When Will You Receive Your Doll?

Production Time

Once we receive your order, we promptly notify our factory to begin production. Below are the estimated timelines for different order types:

  • TPE Body + Silicone Head Custom Orders: Production takes approximately 1–2 weeks.
  • Full Silicone Doll Custom Orders: Production takes approximately 2 weeks.
  • In-stock Orders from Overseas Warehouses: Delivered within 3–7 days.

We appreciate your patience as we carefully craft and deliver your doll with the utmost attention to quality and detail.

Important Notes:

1. Variations in Production Time for Custom Orders

Production time may vary depending on specific customization requirements. Rest assured, we will send you factory photos for confirmation as soon as possible while ensuring the high quality of the product.

2. Shipping Confirmation for Custom Orders

Typically, we will send shipping photos of the doll for your confirmation before arranging delivery. If you have any additional shipping requirements, please contact our customer service promptly: service@topcydoll.com.

3. Overseas Warehouse Order Delivery

Orders from overseas warehouses usually arrive within a few days. However, due to uncontrollable factors such as weather, holidays, or shipping delays, we will contact you immediately and provide an updated delivery timeline.

2. What shipping company do we cooperate with?

TOP-CYDOLL collaborates with several renowned global shipping companies, including:

FedEx, UPS, DHL, and CDEK, to ensure that products are delivered to customers quickly and securely.

For different countries and regions, TOP-CYDOLL will choose the right regular freight company to deliver your packages to you safely.

3. Which countries can we send sex dolls to?

TOP-CYDOLL can ship dolls to any country or region where the import of physical dolls is legally permitted. However, shipping is not supported to certain countries and regions due to legal or religious restrictions, such as Arab countries, most African countries, India, and some remote islands.

If you are unsure whether physical dolls can be purchased in your region, please contact us at service@topcydoll.com for confirmation before placing your order.

4. Customs Clearance and Duties

Regarding customs clearance and taxes, most countries require customers to assist with clearance and pay duties. However, to provide a convenient and efficient shopping experience, TOP-CYDOLL will choose the most suitable shipping method to deliver your doll to your address.

Since policies are constantly updated and adjusted, we will promptly inform you of the latest shipping requirements during the ordering and shipping process to avoid any hassles or issues.

5. How can you track your packages?

Once we received your shipping approval, we will arrange shipping and send the tracking number to you. According to the tracking number, please choose the relevant website to track your packages:

If you have any questions when tracking your packages, please feel free to contact us: service@topcydoll.com or your vendors.

6. Discreet Packaging

As we have always promised and guaranteed, we are fully committed to protecting your privacy. The entire shipping process is conducted with strict confidentiality. The doll is packaged in a high-quality cardboard box to ensure no product-related information is revealed. The outer packaging will only display a “Fragile” label, any notes you have requested, and the shipping label. No content related to the product you purchased will ever appear on the packaging.