Last updated November, 2024

Dear Customers,

Thanks for your favor and support to TOP-CYDOLL. We sincerely hope you have a great time with your beloved dolls. For the best customer shopping and use experience, we encourage you to carefully review our service policies before and after your purchase. Below are the details of our return policy:

Trust in TOP-CYDOLL’s professionalism and dedication throughout the order delivery process. We strictly follow standardized procedures during every step of production to ensure the doll is delivered to you in the best condition.

At TOP-CYDOLL, we are committed to providing our customers with the highest quality service. Due to the private and intimate nature of our products, we strictly evaluate return eligibility to determine the best resolution.

1. Health and Hygiene Considerations
To ensure the health and safety of all our customers, we adhere to a strict “no returns or exchanges without reason” policy for dispatched products.

2. Personalized Products
Most TOP-CYDOLL products are custom-made to meet individual needs. Due to their highly personalized nature, returned items cannot fulfill other customers’ requirements. Therefore, we do not accept returns or exchanges for custom-made products.

3. Special Cases
While we value customer satisfaction, we offer flexible return policies in specific situations:

• Product Defects or Shipping Errors:
  We conduct rigorous quality checks on all products before shipment to ensure accuracy and excellence. However, due to uncontrollable factors during transportation, we advise customers to record an unboxing video and thoroughly inspect the product upon receipt. If any issues arise, please contact our customer service team (service@topcydoll.com) immediately, and we will promptly assist you.
• Unforeseen Circumstances:
  If special circumstances require a return, please contact our customer service team (service@topcydoll.com) as soon as possible with a detailed explanation. For unopened or unused products, we will carefully review the return request. Any dishonest behavior will result in being blacklisted.

Return Instructions

For approved return requests by TOP-CYDOLL:

• We will conduct a comprehensive inspection upon receiving the returned item.
• Qualified returns will be refunded within 5 business days.

Please Note:

All return shipping costs are the responsibility of the customer.

For questions about our return policy, feel free to contact us: service@topcydoll.com. Our customer support team will provide assistance and respond as quickly as possible.